Frequently Asked Questions

If you have any other questions regarding our coffee, subscription service or cafe in Hove, please get in touch. contact@symvacoffee.com
I don't have a grinder. Can you grind my beans for me?

Yes, we can grind them to suit your brewing style.

Medium for plunger, stove top, drip, syphon and chemex.

Coarse for French Plunger

Fine for espresso.

How many coffees will one 250g bag make?
  • Espresso: approximately 14 coffees
  • Other brew methods: it depends on the brewing method and grind size. Check our brew guides for more details.
How long does the coffee last?

We recommend enjoying your coffee within 3 weeks of the roast date. Coffee loses flavour over time, through it doesn't have a strict "best-before" date.

How should I store my coffee?

Keep your coffee fresh by stroing it at room temperature in an airtight container.

Freezing is effective for long-term storage if the coffee is completely moisture-free, but we don't recommend this unless you have vaccuum-sealed packaging.

How does ordering online work?

We roast in small batches to ensure maximum freshness. Orders placed before 6am (Mon-Fri) are dispatched the same day.

Order placed after 6am are dispatched the next working day. Orders placed over the weekend are posted on Monday.

When will my coffee arrive?

We use Royal Mail for UK deliveries. While next-day delivery isn't guaranteed, most order arrive within 7 working days.

Why do you only sell whole beans and not ground online?

Once coffee is ground, it quickly loses flavour. Grinding size also affects extraction and taste which is why we recommend grinding at home just before brewing.

Are your coffee 100% Arabica?

Yes! All our coffees are 100% Arabica, which ensures the highest quality and specialty coffee standards.

What is Direct Trade?

Direct Trade means we work directly with farmers, cutting out middlemen and paying a premium. On average 65% above the Fairtrade base rate.

This allows us to build long-term relationships with farmers, supporting financial stability and enabling us to address social and economic issues at the source.

How do I get in touch?

Email: contact@symvacoffee.com
Phone: 01273 058149

Or fill in the form on our Contact Us page, and the team will get back to you as soon as possible.

Our support team is available 8.00am - 4.30pm Monday - Friday

Are your coffee bags sustainable and recyclable?

Yes. Our coffee bags are made from Level 4 LDPE, fully recyclable, and certified to DIN EN 13430 standards. They feature a high EVOH barrier to preserve freshness, and we continue to improve our environmental practices to support sustainability.

Can I suspend my subscription for a period of time without cancelling it?

Yes. Simply log into your account and place your subscription on hold. You can restart your subscription at any time.

Can I skip a delivery if I am away or have too much coffee at home?

Yes, you have the option to skip a delivery. Simply log into your account and choose the option to skip your next delivery. The subsequent delivery will process and be delivered as normal.


How do I cancel my subscription?

Simply log in to your account to cancel your subscription.